IT Support Specialist - Remote

Overview

As an IT Support Specialist, you will be the go-to person for computer hardware and software needs, providing front line user support for all internal tools and technologies.

In Short

• Manage service requests submitted to the service desk via calls, emails, and tickets.
• Provide IT support for all applicable IT resources.
• Answer IT related questions and provide advice and training to users.
• Maintain user training manuals and procedures.
• Log support requests for continued problem resolution and tracking.
• Stay up-to-date with all applicable IT systems.

Requirements

• Experience supporting Apple, Linux, Windows and BYOD environments.
• Experience supporting LAN/WAN networking and mobile computing environments.
• Experience supporting a wide range of technologies.
• Experience supporting SaaS applications.
• Some knowledge of scripting in Bash, Python, Powershell.
• Strong customer service and communication skills.
• Willingness to be flexible and adaptable.
• Available for an on-call rotational schedule.
• CompTIA A+ and CompTIA Network+ preferred.
• Previous work experience in a corporate environment preferred.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) matching contributions.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits.
• Professional development opportunities.
• Global presence and in-person collaboration opportunities.
• Weekly catered breakfast and lunch.