Remote Otter LogoRemoteOtter

IT Support Specialist - Remote

Posted 6 weeks ago
Customer Service
Full Time
Venezuela, Bolivarian Republic of

Overview

The IT Support Specialist is responsible for providing technical support to customers and ensuring effective communication regarding incident progress and changes.

In Short

  • Communicate with customers about incident progress and changes
  • Provide IT support for technical issues related to workstations, servers, and networks
  • Assist with basic network level support including WAN and LAN connectivity
  • Implement and support remote access solutions like VPN
  • Escalate complex service requests to engineers
  • Complete timesheets accurately

Requirements

  • Experience in IT support
  • Knowledge of network connectivity and basic security
  • Ability to communicate effectively with customers
  • Experience with remote access solutions
  • Strong problem-solving skills

Benefits

  • Work from home flexibility
  • Opportunity to work with a diverse team
  • Professional development opportunities

F.L.A

Freelance Latin America

Freelance Latin America is a dynamic IT support company dedicated to providing exceptional technical assistance and customer service to clients across various environments. With a focus on desktop and server support, the company emphasizes proactive problem-solving and effective communication. The team is skilled in managing Microsoft 365 administration and ensuring data integrity through server and backup management. Freelance Latin America values attention to detail and a passion for helping clients, making it a trusted partner in the IT landscape.

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