Level 2 Support Specialist - Remote

Overview

The Level 2 Support Specialist will analyze and resolve technical incidents escalated from Level 1 support, manage SQL database issues, and collaborate with development and operations teams to improve processes.

In Short

• Analyze and resolve technical incidents from Level 1 support.
• Administer, configure, and troubleshoot SQL databases.
• Prioritize tasks and manage tickets using Jira and Mantis.
• Document solutions and best practices using Confluence.
• Collaborate with development and operations teams.
• Work in an agile environment.

Requirements

• Minimum 2 years of experience in technical support roles.
• Knowledge of relational databases and SQL querying tools.
• Ability to diagnose applications, networks, and operating systems.
• Strong prioritization skills based on urgency and impact.
• Clear and effective communication skills.
• Proactive in identifying solutions and proposing improvements.
• Basic scripting or automation knowledge is a plus.

Benefits

• Join a motivated team of professionals.
• Flexible working hours and real telecommuting options.
• Company-sponsored training for career development.
• Opportunity to attend relevant industry events and conferences.
• Permanent contract.
• Stability and a positive work environment.
• Competitive salary.
• Access to company group benefits.
• Flexible compensation and additional benefits.