Technical Support Specialist - Level 2 - Remote

Overview

Join DoseSpot, a dynamic leader in electronic prescribing software, as a Technical Support Specialist, Level 2, where you will provide secondary support and technical ownership of new customer integrations.

In Short

• Provide secondary support for escalated technical cases.
• Serve as technical owner for new customer integrations.
• Collaborate with the Development team to resolve escalated issues.
• Coach Level 1 Support team to enhance knowledge.
• Offer technical expertise during client calls.
• Utilize SQL databases and APIs effectively.
• Experience with programming languages preferred.
• Strong problem-solving and analytical skills required.
• Excellent communication skills are essential.
• Remote work with a flexible schedule.

Requirements

• Associate’s degree in a technical field.
• 2+ years of Technical Software/IT Support experience.
• Experience with programming languages (C++, Python, HTML, CSS) preferred.
• Proficient in Microsoft Office Suite and Salesforce.
• Strong understanding of APIs.
• Experience using Postman and SQL databases.
• Ability to create troubleshooting documentation.
• Strong problem-solving skills.
• Excellent communication skills.
• Customer-focused team player.

Benefits

• Remote work environment with flexible schedule.
• Annual company offsite.
• Generous leave package including flexible time off.
• Medical, dental, and vision insurance.
• 401(k) company match.
• One-time workspace reimbursement.