Senior Implementation Specialist - Remote

Overview

The Senior Implementation Specialist plays a crucial role in guiding newly signed customers through the implementation of pVerify/DoseSpot products, ensuring a smooth onboarding experience and facilitating post-live transitions.

In Short

• Complete implementation and setup steps for newly signed customers.
• Work one-on-one with clients to implement products across various applications.
• Proactively manage the implementation process to achieve client goals.
• Drive adoption of DoseSpot & pVerify products and services.
• Collaborate with Sales, Account Management, and Technical Support.
• Support in developing and documenting customer support processes.
• Respond to customer queries in a timely manner.
• Manage short- and long-term projects for successful integration.
• Utilize Salesforce to track customer interactions.
• Mentor and train new team members.

Requirements

• Bachelor’s degree or equivalent experience in a customer implementation role.
• Experience onboarding customers in an API environment.
• Proficient in Microsoft Office.
• Excellent communication and presentation skills.
• Ability to work independently and as a proactive team member.
• Strong project management and problem-solving skills.

Benefits

• Remote work environment with a flexible schedule.
• Annual company offsite.
• Generous leave package, including flexible time off.
• Medical, dental, and vision insurance.
• 401(k) company match.
• Workspace reimbursement for remote setup.