Senior Implementation Specialist - Remote

Overview

As a Senior Implementation Specialist at Olo, you will play a pivotal role in guiding restaurant brands through the implementation of the Olo Platform, enhancing their digital transformation and customer experience.

In Short

• Work remotely from anywhere in the U.S. or at Olo's NYC headquarters.
• Guide new and existing restaurant brands in joining the Olo Platform.
• Support customers in expanding their tech stack.
• Leverage product and industry knowledge to meet customer goals.
• Provide complex product expertise to customers.
• Collaborate with various teams including Project Managers and Engineers.
• Focus on standard implementations and upsells.
• Model great hospitality in customer interactions.
• Contribute to the evolution of Olo’s product offerings.
• Be a part of a collaborative work environment.

Requirements

• Experience in SaaS and digital transformation.
• Strong customer service skills.
• Ability to work collaboratively with diverse teams.
• Knowledge of restaurant industry processes.
• Proven track record in implementation and upselling.
• Excellent communication skills.
• Ability to manage complex customer needs.
• Strong problem-solving skills.
• Passion for hospitality and customer experience.
• Adaptability to evolving product offerings.

Benefits

• Flexible remote work options.
• Opportunity to work with leading technology in the restaurant industry.
• Collaborative and supportive team environment.
• Professional development opportunities.
• Competitive salary and benefits package.
• Engagement with innovative product offerings.
• Focus on customer satisfaction and experience.
• Access to a network of industry professionals.
• Contribution to meaningful digital transformation.
• Work-life balance initiatives.