Implementation Specialist - Remote

Overview

OneLocal is a leading provider of AI-powered digital marketing solutions for small and medium-sized businesses (SMBs). Our cloud-based platform offers a suite of interconnected tools - covering websites, SEO, reviews, advertising, social media, and more - to help SMBs streamline operations and enhance customer communication. By leveraging structured and unstructured data, we automate client interactions, generate engaging content, and optimize information workflows.

In Short

• Ensure seamless onboarding for new clients, providing guidance from contract signing to platform adoption.
• Gather client requirements to support website development and digital marketing setup.
• Assist clients in accessing their social media platforms and setting up necessary credentials.
• Independently manage multiple client activation projects, ensuring smooth execution.
• Proactively identify and address potential roadblocks to optimize the client experience.
• Educate clients on our full suite of marketing tools to maximize their platform usage.
• Maintain ongoing client communication, reporting updates to internal and external stakeholders.
• Mitigate project risks to ensure timely, on-budget execution.
• Prepare training materials and project documentation to support client success.
• Contribute to best practices, methodologies, and process improvements.
• Troubleshoot and resolve client issues, collaborating with internal teams and occasionally providing after-hours support when necessary.
• Encourage clients to think strategically about their marketing goals, handling objections that may hinder project completion.

Requirements

• 2+ years of experience as an Implementation or Onboarding Specialist in a customer-facing role.
• Strong verbal and written communication skills.
• Ability to manage multiple projects in a fast-paced environment with shifting priorities.
• Experience in customer success, project management, or client onboarding.
• Ability to assess customer needs and align them with our product offerings.
• Strong relationship-building skills, fostering long-term client partnerships.
• Demonstrated professionalism, integrity, and problem-solving skills.
• Highly organized with strong follow-up abilities.
• Understanding of digital marketing principles, including SEO, social media, and online advertising.

Benefits

• Make a real impact at a growing company that helps SMBs enhance their digital presence.
• Remote-first culture with the option to access co-working spaces.
• Engaging virtual social events, including coffee chats and weekly happy hours.