Implementation Specialist - Remote

Overview

As a customer facing member of the Support Team, the Implementation Specialist serves a key role as the face of DoseSpot to newly signed customers, guiding them from post-sale through go-live. This is a great time to join a growing Customer Success team with opportunities to develop processes and contribute to scalable success strategies.

In Short

• Complete implementation and setup steps for newly signed customers within our product
• Interpret customer agreements to set up the implementation process
• Work closely with the development team on setting up technical integrations and configurations as needed
• Create documentation and training materials to provide support for customers and product end users
• Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions
• Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines
• Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations
• Drive internal business owners to thoughtful and timely resolution and responses

Requirements

• High school diploma or equivalent required; with a minimum of three (3) years’ experience in a customer facing role
• Proficient in the use of Microsoft Office Suite
• Excellent verbal and written communication and presentation skills
• Must be customer-oriented and provide exceptional customer service to customers through telephone and email correspondence
• Detail oriented with the ability to multitask and manage time
• Must be able to work independently while being a proactive team member
• Excellent project management, problem solving, influencing, and interpersonal skills
• Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines

Benefits

• Remote work environment with a flexible work schedule to encourage work-life balance
• Annual company offsite
• Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
• Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
• 401(k) company match
• One-time workspace reimbursement to help you optimize your remote workspace