Patient Support Technician - Remote

Overview

This role involves providing support to patients regarding the RxLink medication affordability program, assisting them with inquiries and troubleshooting issues.

In Short

• Respond to patient inquiries via phone and email about the RxLink program.
• Explain discount offers and eligibility to patients.
• Assist with troubleshooting card usage and portal access.
• Research optimal savings options for patients.
• Provide accurate information on pharmacies and discounts.
• Document patient interactions and maintain records.
• Escalate complex issues to higher support.
• Continuously improve knowledge of pharmacy discounts.
• Deliver exceptional patient service with empathy.
• Work independently and manage time effectively.

Requirements

• High school diploma or equivalent (Bachelor's preferred).
• Experience in patient service, preferably in healthcare.
• Strong verbal and written communication skills.
• Ability to explain complex information clearly.
• Proficiency in computer systems and communication tools.
• Knowledge of pharmacy terminology is a plus.
• Strong problem-solving skills and empathy.
• Ability to work independently and meet goals.
• Positive attitude and commitment to patient service.

Benefits

• Remote work environment with flexible schedule.
• Annual company offsite.
• Generous leave package with paid holidays and sick leave.
• Medical, dental, and vision insurance for employees and families.
• 401(k) company match.
• Workspace reimbursement for remote setup.