Loyalty & Engagement Strategy Manager - Remote

Overview

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions and data enable brands to do more with less and make every guest feel like a regular.

In Short

• Partner with restaurant brands to design loyalty strategies aligned with their business goals.
• Recommend and design loyalty program structures including points-based programs and personalized offers.
• Advise on best practices for loyalty programs across various restaurant models.
• Provide strategic guidance on CRM architecture and guest data strategy.
• Help clients design segmentation frameworks based on guest behavior.
• Support clients in establishing data capture strategies at key guest touchpoints.
• Translate business requirements into configurable loyalty and CRM solutions.
• Analyze loyalty and CRM performance metrics to optimize strategies.
• Facilitate discovery sessions and strategy workshops with clients.
• Work closely with multiple teams to deliver a seamless client experience.

Requirements

• 5+ years of experience in loyalty programs or CRM/customer engagement platforms.
• Mastery of guest engagement strategies and lifecycle marketing.
• Ability to translate business requirements into technical solution configurations.
• Excellent client-facing, facilitation, and presentation skills.

Benefits

• Opportunity to work remotely.
• Engagement with diverse clients in the restaurant industry.
• Collaboration with cross-functional teams.
• Impact on client success and guest experiences.
• Continuous learning and professional development.