Technical Support Specialist, Level 1 - Remote

Overview

Join DoseSpot, a dynamic leader in electronic prescribing software, as a Technical Support Specialist, Level 1, where you will provide essential support to healthcare professionals, enhancing their ability to serve patients.

In Short

• Provide first-level support to customers, physicians, and nurses.
• Accept incoming support calls, emails, and cases.
• Gather information and assess issues from customers.
• Utilize tools and documentation to assist customers.
• Understand DoseSpot software applications.

Requirements

• Associate’s Degree in Software or Technical field or equivalent experience.
• Minimum of two years in Software/IT Support.
• Proficient in Microsoft Office Suite.
• Experience with case management tools (Salesforce, ServiceNow, ZenDesk).
• Strong problem-solving skills.
• Excellent verbal and written communication skills.
• Detail-oriented with multitasking ability.
• Ability to work independently and as a team member.

Benefits

• Remote work environment with flexible schedule.
• Annual company offsite.
• Generous leave package including flexible time off and paid holidays.
• Medical, dental, and vision insurance.
• 401(k) company match.
• One-time workspace reimbursement.