IT Support Specialist - Remote

Overview

NielsenIQ is looking for an IT Support Specialist to join our Technology team, providing support for new applications and resolving support issues.

In Short

• Work on support issues and requests submitted via SNOW tickets and email escalations.
• Provide support during bridge calls for critical outages and degradation.
• Take knowledge transfers from the Development team for new applications/features.
• Create knowledge management documentation and submit platform tickets for identified software defects.
• Participate in on-call rotational support during weekends and after-hours as needed.

Requirements

• Bachelor’s degree in computer science or related field.
• Experience with SQL databases (PostgreSQL, Sybase) and Snowflake.
• Knowledge of programming/scripting languages such as Shell scripting, Python, PL/SQL.
• Proficiency in APIs (REST) and using POSTMAN.
• Knowledge of Azure Kubernetes Services (AKS).
• Experience with Log Analytical tools like Datadog and Logic Monitor.
• Familiarity with Docker, GitHub, and Jenkins preferred.
• Knowledge of GIT/Bitbucket Repositories.
• Experience with Atlassian’s ADLM JIRA and SNOW.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).