IT Support Specialist - Remote

Posted 3 weeks ago

Customer Service

Full Time

USA

Overview

The IT Support Specialist role at Victors Home Solutions involves handling service requests related to technology, ensuring efficient operations and excellent customer service.

In Short

Installing and configuring hardware and software
Monitoring and maintaining computer systems and networks
Providing timely technical support
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Occasional off-hour maintenance
Remote support during and after business hours
Traveling to support branches across the Midwest
Collaborating with a team while working independently

Requirements

5+ years of related experience or training
Network understanding
Proficiency in Google Suite Admin
Experience with Windows 10/11
Knowledge of Microsoft Office and Office 365
Familiarity with Mac OSX
Strong troubleshooting skills
Excellent communication and customer service skills
Ability to work independently and collaboratively
Reliable transportation with a clean driving record

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) with match
PTO
Employee discount
Employee referral program

Victors Home Solutions

Victors Home Solutions is a premier residential roofing company based in Plymouth, MI, serving a diverse multi-state clientele. The company prides itself on maintaining a secure and efficient operational environment through its advanced IT capabilities, which encompass security, hardware, unified communications, and technology installations. Victors Home Solutions is committed to providing long-term solutions for both its team and clients, fostering a culture of growth and internal promotion. The organization values exceptional customer service and technical expertise, ensuring that its IT support team is well-equipped to handle a variety of technology-related challenges.

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