Senior Client Manager - Remote

Overview

The Senior Client Manager role is focused on managing a portfolio of clients, driving revenue growth, and ensuring client satisfaction through effective sales strategies.

In Short

• Manage a portfolio of SMB and enterprise clients.
• Grow existing business and onboard new clients.
• Own the end-to-end sales cycle from prospecting to closing.
• Conduct strategic business reviews and sales presentations.
• Collaborate with CSMs and technical teams for smooth transitions.
• Maintain accurate sales forecasting and reporting within Salesforce.
• Identify risks and collaborate to protect revenue.
• Stay informed on product updates and sales positioning.
• Deliver clear communication and manage escalations.
• Achieve sales KPIs and ensure client satisfaction.

Requirements

• Minimum 5 years of B2B sales or account management experience.
• Solid understanding of ecommerce.
• Consistent achievement of sales KPIs.
• Experience with diverse global teams.
• Proven revenue growth and positive customer sentiment.
• Bachelor’s degree or equivalent experience.
• Experience with Salesforce and MS Office tools.
• Ability to listen to and interpret client requirements.
• Demonstrated ability to develop scalable solutions.
• Willingness to work out-of-hours and travel if needed.

Benefits

• Flexible working environment.
• Comprehensive healthcare plan.
• 401(k) with company matching.
• Life and disability insurance.
• Tuition reimbursement.
• Discretionary paid time off and holidays.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program.
• Career advancement opportunities.