Senior Client Manager - Remote

Overview

The Senior Client Manager at Zelis is responsible for managing and nurturing key client relationships, ensuring client satisfaction, and driving business growth in the healthcare financial sector.

In Short

• Develop and maintain strong, long-term relationships with key clients.
• Ensure high levels of client satisfaction by addressing concerns and providing timely solutions.
• Collaborate with clients to develop strategic plans aligning with their business goals.
• Identify opportunities for account growth and implement strategies to expand client accounts.
• Oversee the delivery of client projects, ensuring timely and budget-compliant completion.
• Provide regular reports on account performance and business growth opportunities.
• Work closely with internal teams to meet and exceed client needs.
• Lead contract negotiations and renewals for favorable terms.
• Stay informed about industry trends to provide relevant insights to clients.
• Foster a hybrid and remote-friendly work environment.

Requirements

• Bachelor's degree in business or related field; MBA preferred.
• 7-10 years of experience in client or account management, preferably in healthcare.
• Excellent communication and interpersonal skills.
• Strong strategic thinking and problem-solving abilities.
• Proven track record of managing and growing key client accounts.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong negotiation and contract management skills.
• Highly organized with strong attention to detail.
• Proactive and results-oriented mindset.

Benefits

• Flexible PTO and hybrid/remote work environment.
• Meeting-Free Wednesdays for focused work time.
• Wellness offerings to promote work-life balance.
• Diversity, Equity, and Inclusion initiatives.
• Comprehensive benefits including medical, dental, and 401k.