Senior Client Success Manager - Remote

Overview

As a Senior Client Success Manager at Later, you will be accountable for the retention, growth, and overall success of your assigned book of business, working in a dynamic, fast-paced SaaS environment.

In Short

• Accountable for customer retention and growth.
• Develop and execute Mutual Success Plans for clients.
• Drive renewals, upsells, and cross-sells.
• Act as a trusted advisor to clients.
• Collaborate with internal teams for service execution.
• Identify new opportunities for customer growth.
• Provide feedback for product development.
• Build strong customer relationships.
• Manage time effectively and prioritize tasks.
• Communicate effectively with executive stakeholders.

Requirements

• 5+ years in a customer success or account management role.
• Experience with enterprise brands in SaaS or Mar-tech.
• Strong communication and negotiation skills.
• Ability to build relationships with key stakeholders.
• Proven track record in revenue retention and growth.
• Experience working cross-functionally.
• Strategic thinking and proactive mindset.
• Adaptability to changing priorities.
• Curiosity about industry trends.
• Emotional intelligence and empathy in collaboration.

Benefits

• Market-based compensation approach.
• Opportunities for personal and professional growth.
• Access to various benefits plans.
• Inclusive and supportive work environment.
• Remote work flexibility for select positions.
• Commitment to diversity and inclusion.