Senior Client Success Manager - Remote

Overview

As a Senior Client Success Manager, your main priority will be to ensure your portfolio of clients are getting the most out of their Posh partnership and will work to continue deepening the partnership with clients over time.

In Short

• Ensure clients maximize their partnership with Posh.
• Work with a talented Client Solutions team.
• Act as a trusted advisor for clients.
• Share best practices to optimize client value.
• Ensure contract renewals and identify upsell opportunities.
• Act as the “Voice of the Client” internally.
• Build and maintain strong client relationships.
• Engage in impactful work for clients.
• Collaborate with various teams to meet client needs.
• Focus on delivering high-quality conversational AI solutions.

Requirements

• Experience in client success or account management.
• Strong communication and relationship-building skills.
• Ability to understand and convey technical concepts.
• Experience with contract negotiations and renewals.
• Proven track record in upselling and cross-selling.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills.
• Familiarity with conversational AI technologies.
• Strategic thinking and advisory capabilities.
• Passion for client success and satisfaction.

Benefits

• Opportunity to work with a talented team.
• Impactful work that benefits clients.
• Professional growth and development opportunities.
• Collaborative and supportive work environment.
• Access to innovative technologies.
• Competitive salary and benefits package.
• Flexible work arrangements.
• Engagement in meaningful projects.
• Recognition for contributions and achievements.
• Work with leading clients in the banking and credit union sectors.