Senior Manager of Client Success - Remote

Overview

Join DailyPay as the Senior Manager of Client Success, Strategic / Enterprise, where you will lead a team to drive human capital management outcomes for clients and enhance employee financial wellness.

In Short

• Lead a high-performance Client Success Team.
• Manage a client book of ~100+ clients.
• Collaborate with sales and marketing to enhance client relationships.
• Drive strategies for client retention and success.
• Oversee KPIs related to client success.
• Facilitate executive decision-making.
• Handle customer escalations effectively.
• Support career development within the team.
• Contribute to product and marketing improvements.
• Foster a culture of collaboration and innovation.

Requirements

• BA/BS degree in Business Administration or relevant field.
• Proven leadership experience in a SaaS environment.
• Strategic mindset for product and retention strategies.
• Experience managing KPIs for team success.
• Exceptional problem-solving skills.
• Commitment to collaboration and continuous improvement.
• 5+ years in Enterprise Customer Success.

Benefits

• Exceptional health, vision, and dental care.
• Opportunity for equity ownership.
• Life and AD&D, short- and long-term disability.
• Employee Assistance Program.
• Employee Resource Groups.
• Fun company outings and events.
• Unlimited PTO.
• 401K with company match.