Analyst I, Mission Control - Remote

Overview

In this role, you’ll utilize standard operating procedures and information from multiple sources to make data-driven decisions, execute initial troubleshooting, and initiate action with appropriate partners.

In Short

• Develop expertise in our product, configuration, and backend processes
• Monitor and manage DailyPay’s operational, risk management, and revenue dashboards/metrics
• Analyze and monitor operational data/trends to mitigate risk exposure
• Identify operational anomalies using data from multiple sources
• Investigate alerts and provide initial troubleshooting to prevent service outages
• Collaborate with internal teams to ensure processing is completed efficiently
• Report, troubleshoot, and manage incidents through to resolution

Requirements

• Bachelor’s degree or relevant experience in an operational, technical, or real-time monitoring environment
• Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment
• Ability to execute recurring tasks with a high level of accuracy
• Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in constructive credible challenge
• Ability to take initiative and be proactive in problem-solving
• Flexible scheduling to meet needs outside normal business hours
• Experience with monitoring, data analytics, incident management, business intelligence, or systems analysis

Benefits

• Competitive compensation
• Opportunity for equity ownership
• Private health insurance option
• Employee Resource Groups
• Fun company outings and events
• Generous PTO Allowance
• 5% Pension contribution