Senior Client Success Manager - Remote

Overview

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity. 

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

In Short

• Accountable for the retention, growth, and overall success of assigned clients.
• Experience in a revenue role within SaaS, Martech, or Agency environments.
• Strategic leader with a passion for creativity and connectivity.
• Goal-oriented based on net revenue retention.
• Excellent communication and prioritization skills.
• Drive renewals, upsells, and cross-sell opportunities.
• Collaborate cross-functionally with teams for customer success.
• Build strong relationships with clients as a trusted advisor.
• 5+ years in account management or customer success roles.
• Proactive and results-driven mindset.

Requirements

• 5+ years of experience in a strategic account management or customer success role.
• Strong experience in building pipeline and forecasting renewals.
• Exceptional written and verbal communication skills.
• Collaborative experience with internal stakeholders.
• Ability to act as a trusted advisor for customers.
• Proven success in building relationships with key stakeholders.

Benefits

• Market-based compensation approach.
• Eligible for various benefits plans.
• Opportunities for personal and professional growth.
• Inclusive and supportive work environment.
• Flexible work arrangements for select positions.