Client Solutions Analyst - Remote

Overview

The Client Solutions Analyst at Zelis supports Health Plan clients by translating complex business requirements into scalable and high-quality configuration solutions within our SaaS platforms, acting as a liaison between clients and internal teams.

In Short

• Analyze client business requirements and collaborate with cross-functional teams.
• Serve as a Subject Matter Expert (SME) on platform configuration solutions.
• Demonstrate product capabilities to clients.
• Support client delivery teams to meet expectations and obligations.
• Assist clients in capturing and documenting configuration settings.
• Participate in client requirements-gathering sessions.
• Communicate effectively with technical and non-technical stakeholders.
• Provide support to Quality Assurance and Configuration teams.
• Identify opportunities to improve internal processes.
• Deliver solutions with a focus on client satisfaction and scalability.

Requirements

• Bachelor’s degree preferred.
• 0–4 years of relevant professional experience.
• Strong presentation skills.
• Client-centric approach.
• Ability to translate business requirements into technical specifications.
• Experience working within Agile development environments.
• Familiarity with YAML file structures.
• Quality Assurance experience preferred.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fast-paced environment.

Benefits

• Hybrid and remote friendly culture.
• Opportunities for professional growth and development.
• Inclusive workplace committed to diversity.
• Accessibility support for candidates with disabilities.
• Equal opportunity employer.