1st Level Support Specialist - Remote

Overview

Our client, a Swiss market leader in the real estate sector, is looking for an experienced 1st Level Support Specialist. If you have experience in first-level support, apply now and start your career with univativ.

In Short

• Analyze, record, and document incident reports in the ticket system related to applications, ICT infrastructure, and systems.
• Independently solve complex first-level support cases and coordinate solutions with external partners.
• Respond to user inquiries.
• Proactively inform users and internal stakeholders about operational disruptions or planned interruptions.
• Monitor open support cases and initiate escalations to ensure timely resolution.
• Contribute to the expansion of the knowledge base by structuring and documenting solutions.

Requirements

• Completed apprenticeship in IT and substantial experience in first-level support and incident management.
• High customer orientation, strong communication skills, and a professional demeanor.
• Quick comprehension and solution-oriented, structured work approach in technical challenges.
• Solid knowledge in hardware, networks, and applications.
• Team player with high quality standards and a strong service orientation.
• Fluent in German and good knowledge of French in spoken and written form is advantageous.

Benefits

• The possibility to work remotely from home.
• Access to internal and external training opportunities, partly through a dedicated training center.
• Offers such as SBB half-fare subscription, health insurance discounts, fleet discounts, and partner benefits.
• Modern working conditions, flexible hours, and a supportive team culture with regular employee events.
• Health promotion initiatives and measures to support well-being at the workplace.
• Good transport connections and support for mobility, e.g., through parking spaces or contributions to public transport.