Client Support Specialist - Level 1 - Remote

Overview

As a Client Support Specialist - L1 at Trackforce, you will provide frontline support to ensure a seamless customer experience while troubleshooting issues and resolving technical concerns.

In Short

• Provide first-level support via chat, email, and phone.
• Document, prioritize, and track customer issues in the support platform.
• Leverage internal knowledge bases to assist customers.
• Identify complex issues and escalate them appropriately.
• Follow standardized workflows and best practices.
• Collaborate with Product, Engineering, and Client Success teams.

Requirements

• 1+ years of experience in a customer support role.
• Strong problem-solving skills for diagnosing issues.
• Experience using support tools like Zendesk or Salesforce.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize effectively.
• Passion for customer satisfaction and teamwork.

Benefits

• Work in a remote-first environment.
• Be part of a rapidly growing company.
• Collaborate with a diverse team across multiple countries.