Client Support Specialist - Remote

Overview

As a Client Support Specialist, you'll be the first line of defense in resolving issues and addressing inquiries from customers, ensuring excellent customer support and effective communication.

In Short

• Respond to incoming customer communications and document interactions.
• Resolve client inquiries directly or escalate to other departments.
• Coordinate with internal departments to follow through on issue resolution.
• Assist in developing support delivery strategies and training.
• Provide information about products and services to clients.
• Complete tasks supporting the implementation of procedures.
• Provide clerical support and organize account chains.
• Exercise judgment within defined procedures for decision-making.
• Build productive relationships to resolve mutual problems.
• Ideal for someone passionate about problem-solving and customer support.

Requirements

• Preferred Bachelor's degree and 2-4 years of related experience.
• Ability to determine a course of action based on guidelines.
• Strong relationship-building skills.
• Proficiency in the subject area and basic skill set.
• Ability to work with little supervision.
• Experience in customer support or related fields preferred.

Benefits

• Opportunity to work in a supportive team environment.
• Chance to develop skills in customer service and support strategies.
• Engagement in problem-solving and client relationship management.