1st Level Customer Support Specialist - Remote

Overview

A rapidly growing SaaS company specialising in legal and property accounting software is looking for a friendly, enthusiastic, and driven individual to join their Customer Support team as a 1st Level Customer Support Specialist.

In Short

• Answer incoming phone calls and book callbacks for the appropriate team members.
• Respond promptly to first-level support emails, providing clear and effective solutions.
• Manage live chat inquiries with professionalism and accuracy.
• Perform technical diagnostics to identify and troubleshoot software-related issues.
• Collaborate with the team to solve problems and ensure customer satisfaction.
• Provide proactive support and anticipate potential challenges customers might face.
• Maintain an up-to-date knowledge of the software and troubleshooting steps.
• Feedback to management on support traffic and topics to improve support content.

Requirements

• An interest in accounting or experience in the accounting field is a plus.
• Willingness to learn the basics of legal accounting.
• Excellent communication skills with a friendly manner.
• A natural problem solver who thrives in dynamic situations.

Benefits

• Opportunity to work in a rapidly growing company.
• Supportive team environment.
• Potential for professional development.