Customer Support Level 1 Specialist - Remote

Overview

We’re looking for a Customer Support Level 1 Specialist to join our Customer Support & Success team. You will address inbound customer inquiries via phone, email, and live chat.

In Short

• Respond to email, live chat, and phone inquiries from existing customers and prospects
• Advise customers on the best way to use the software to meet their needs
• Track customer interactions in Salesforce
• Assist prospects during their trial period to ensure they understand the product functionality
• Serve as a conduit for customers to communicate product and feature requests to Product Managers
• Assist our Customer Success Managers in dealing with large customers
• Contribute to the Support Knowledge-base
• Conduct product demos for prospects
• Conduct Onboarding and Account Reviews for existing customers

Requirements

• You have experience working directly with customers. At least 1-2 years of experience, preferably in SaaS.
• You’re an excellent communicator. This includes written and verbal English.
• You pay attention to the details.
• You’re obsessed with customer experience.
• You have growth mentality.
• You love working with technology.
• Ability to work 9am-6pm EST.

Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays.
• Annual company offsite.
• Social time to build connections.
• Generous health insurance for US employees and their families.
• Equity for all full-time roles.