Junior Customer Support Specialist - Remote

Overview

We believe in the power of process and its potential to unlock growth in teams everywhere.

In Short

• Join Process Street as a Junior Customer Support Specialist in a 100% remote role.
• Address inbound customer inquiries via phone, email, and live chat.
• Work with a diverse range of companies, from startups to Fortune 500.
• Assist customers in using the software effectively.
• Track customer interactions in Salesforce.
• Contribute to the Support Knowledge-base.
• Conduct product demos and onboarding for customers.
• Work within the hours of 9am-6pm PST.
• Be part of a collaborative and flexible remote culture.
• Opportunity for growth within the company.

Requirements

• 1-2 years of experience in customer support, preferably in SaaS.
• Excellent written and verbal communication skills in English.
• Attention to detail and customer experience focus.
• Self-motivated with a growth mentality.
• Experience with technology and familiarity with Intercom and Salesforce is a plus.
• Ability to work 9am-6pm PST.

Benefits

• Unlimited PTO policy.
• Annual company offsite and sponsored small group meetups.
• Regular social activities to build team connections.
• Equity for all full-time roles.