Senior Customer Support Specialist - Remote

Overview

The Senior Customer Support Specialist (SCSS) at HighLevel is responsible for providing advanced support for escalated product ticket queues and collaborating with Customer Support Representatives to resolve inbound support requests.

In Short

• Provide advanced support for escalated product tickets.
• Collaborate with Customer Support Representatives.
• Review escalated ticket notes for troubleshooting.
• Follow escalation procedures as needed.
• Serve as a subject matter expert on assigned products.
• Work remotely as part of a global team.
• Contribute to maintaining a strong company culture.
• Support a diverse customer base of agencies and businesses.
• Handle high volumes of support requests effectively.
• Encourage a healthy work-life balance.

Requirements

• Experience in customer support roles.
• Strong troubleshooting skills.
• Excellent communication skills.
• Ability to work independently and remotely.
• Familiarity with product features and functionalities.
• Experience with escalation procedures.
• Ability to handle high-pressure situations.
• Strong problem-solving abilities.
• Team player with a collaborative mindset.
• Commitment to customer satisfaction.

Benefits

• Work in a remote-friendly environment.
• Be part of a growing company with a strong culture.
• Opportunities for professional development.
• Flexible work hours to support work-life balance.
• Access to comprehensive marketing and sales tools.
• Collaborate with a diverse team across multiple countries.
• Engage with a large customer base and impactful projects.
• Participate in a dynamic and innovative work environment.
• Contribute to the success of businesses globally.
• Enjoy a supportive and creative workplace.