Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.
We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.
The Senior Customer Support Specialist at HighLevel provides advanced support for escalated product tickets and collaborates with the customer support team.
This role involves managing headcount planning, BPOs, and content management to enhance customer experience and operational efficiency.