Solutions Engineer - Remote

Overview

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

The Role:

We are looking for a smart, entrepreneurial and autonomous Solutions Engineer, ideally with SaaS or Payments experience, to help us achieve our ambitious growth plans. This is an exciting time for you to join- you’ll be part of an enterprising, foundational team to expand Paddle’s footprint in the UK.

Working as an expert within our Sales team, you'll use your skills in technical consulting and project management to enable leading software vendors to build incredible customer experiences with Paddle and assist them in overcoming any technical challenges along the way.

As a member of the team, you’ll provide white glove treatment to our UK and EMEA accounts, working collaboratively across Sales, Success & Product.

What you'll do:

• Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
• Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
• Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration
• Support and empower Account Executives on customer calls to help win new business
• Work with Customer Success Managers to help our customers onboard and launch smoothly
• Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams
• Contribute to public and internal documentation
• Be a role model within the team for new & junior members to learn from

Requirements:

• You have excellent web technologies experience including HTML, CSS and JavaScript and an understanding of how the technologies work together.
• You have experience using and integrating APIs.
• You have strong interpersonal and customer management skills that you developed in a customer-facing role.
• You have the ability to discuss technical concepts with both technical and non-technical audiences.
• You understand the online payments infrastructure, ideally with experience within this world.

Benefits:

• We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.
• We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both!
• We offer all team members unlimited holidays and enhanced parental leave.
• We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.