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Senior Customer Support Specialist - Remote

Posted 10 weeks ago
Customer Service
Full Time
Worldwide
$60,000 - $75,000/year

Overview

As a Senior Customer Support Specialist at Radicle Health, you will play a critical role in delivering exceptional customer service while managing complex technical issues and escalations.

In Short

  • Serve as an escalation point for advanced technical inquiries.
  • Lead initiatives to improve support workflows.
  • Guide junior support specialists by sharing best practices.
  • Develop and maintain internal documentation.
  • Proactively analyze customer trends and provide actionable insights.

Requirements

  • 5+ years of experience in technical customer support or a related role.
  • Proven expertise in SQL for troubleshooting and data analysis.
  • Ability to read and interpret code (C# preferred).
  • Strong problem-solving, leadership, and communication skills.
  • Experience using Zendesk or similar support platforms.

Benefits

  • 401k matching.
  • Medical, dental and vision healthcare coverage.
  • Unlimited PTO.
  • Paid holidays.
  • Volunteer time off.
  • Paid parental leave.
Radicle Health logo

Radicle Health

Radicle Health is a dynamic company focused on acquiring, investing in, and operating essential human services software (SaaS) solutions. With a commitment to providing modern, user-friendly software for human services agencies, Radicle Health aims to enhance collaboration and innovation within its teams to better serve communities. Backed by Alpine Software Group, Radicle Health emphasizes the importance of technology in the human services sector, recognizing that diverse needs require tailored solutions. The company fosters a culture of continuous improvement and teamwork, ensuring that its products and services effectively meet the needs of both clients and the individuals they serve.

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