Senior Customer Support Specialist - Remote

Overview

As a Senior Customer Support Specialist at Radicle Health, you will play a critical role in delivering exceptional customer service while managing complex technical issues and escalations.

In Short

• Serve as an escalation point for advanced technical inquiries.
• Lead initiatives to improve support workflows.
• Guide junior support specialists by sharing best practices.
• Develop and maintain internal documentation.
• Proactively analyze customer trends and provide actionable insights.

Requirements

• 5+ years of experience in technical customer support or a related role.
• Proven expertise in SQL for troubleshooting and data analysis.
• Ability to read and interpret code (C# preferred).
• Strong problem-solving, leadership, and communication skills.
• Experience using Zendesk or similar support platforms.

Benefits

• 401k matching.
• Medical, dental and vision healthcare coverage.
• Unlimited PTO.
• Paid holidays.
• Volunteer time off.
• Paid parental leave.