Customer Success Manager - Remote

Overview

As a Customer Success Manager at Link2Feed, you will play a key role in building and maintaining strong customer relationships, driving product adoption, and supporting clients in achieving their goals.

In Short

• Manage key customer accounts to ensure satisfaction and drive product adoption.
• Identify growth opportunities through upselling and renewals.
• Work closely with the Customer Experience team to deliver exceptional service.
• 2-3 years of experience in Customer Success or Account Management.
• Strong presentation and public speaking skills.
• Proven experience using tools like Salesforce and Zendesk.
• Analytical skills with experience using Excel and/or PowerPoint.
• Exceptional problem-solving and communication skills.
• Conduct quarterly check-ins with customers.
• Educate customers on best practices to maximize product value.

Requirements

• 2-3 years of experience in Customer Success, Account Management, or similar roles.
• 2+ years of project management experience.
• Strong presentation and public speaking skills.
• Experience with Salesforce, Zendesk, and ChurnZero.
• Ability to explain technical solutions and provide dashboards/reports.
• Analytical skills with experience using Excel and/or PowerPoint.
• Experience managing a sales pipeline.
• Proven success in meeting portfolio goals.
• Exceptional problem-solving and communication skills.

Benefits

• Unlimited PTO policy.
• Competitive medical, dental, and vision healthcare coverage.
• 401k matching.
• Paid holidays.
• Volunteer time off.
• Paid parental leave.
• Remote work stipend.
• Compensation: $73,000 - $103,000 OTE.