Customer Success Manager - Remote

Overview

The Customer Success Manager at Cyderes is responsible for ensuring clients achieve their desired outcomes in cybersecurity, acting as a trusted advisor and advocate for their needs.

In Short

• Manage a book of business to drive client retention and growth.
• Establish trusted relationships with clients.
• Schedule and host meetings focused on service outcomes.
• Monitor client health and engagement.
• Create and deliver strategic business reviews.
• Define success criteria and KPIs with clients.
• Advocate for clients' needs within the organization.
• Analyze customer needs to recommend additional services.
• Manage customer escalations effectively.
• Demonstrate ownership and accountability in customer relations.

Requirements

• Minimum 2 years in a Customer Success role.
• 3 years of cybersecurity experience.
• Project management experience.
• Exceptional communication and presentation skills.
• Strong analytical and problem-solving skills.
• Experience with C-Suite relationship management.
• Bachelor’s degree or equivalent experience.
• Willingness to travel as needed.
• Preferred 5 years in cybersecurity and customer success.
• Technical knowledge in security controls and systems administration.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with cutting-edge cybersecurity technologies.
• Collaborative team culture focused on client success.
• Professional growth and development opportunities.
• Flexible work arrangements.