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Manager, Customer Success - Remote

Posted 4 days ago
Customer Service
Full Time
USA

Overview

Join Pentera and take your career to the next level in cybersecurity as a Manager of Customer Success, leading a team and ensuring customer satisfaction and retention.

In Short

  • Lead and mentor a team of Customer Success Managers.
  • Cultivate strong relationships with key stakeholders.
  • Act as a trusted advisor to customers.
  • Lead contract renewal negotiations.
  • Collaborate with the sales team for upsell opportunities.
  • Implement strategies to improve customer retention.
  • Monitor customer engagement and health metrics.
  • Measure and report on key KPIs.
  • Travel to customer sites across North America.
  • Work core hours in Mountain and Pacific Time Zones.

Requirements

  • 5–8 years in Customer Success or Account Management.
  • Prior leadership experience.
  • Experience with Fortune 500 customers.
  • Background in cybersecurity or SaaS environments.
  • Strong negotiation skills.
  • Exceptional communication and presentation skills.
  • Analytical and problem-solving abilities.
  • Willingness to travel frequently.
  • Bachelor’s degree required; MBA is a plus.

Benefits

  • Opportunity to work in a growing company.
  • Be part of an innovative team.
  • Grow your skills in cybersecurity.
  • Work with recognizable global brands.
  • Competitive salary and benefits package.
Pentera logo

Pentera

Pentera is a leading company in the field of Automated Security Validation, dedicated to helping businesses worldwide identify and address their cybersecurity vulnerabilities through real-world attack simulations. With a team of over 350 professionals and a customer base exceeding 1,000 across more than 50 countries, Pentera is at the forefront of cybersecurity innovation. Supported by prominent investors such as Insight Partners, K1, and The Blackstone Group, the company is committed to delivering exceptional customer experiences and is focused on becoming the top player in the Security Risk Validation space. Pentera values diversity and is an equal opportunity employer, welcoming candidates from all backgrounds.

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