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Customer Success Manager - Remote

Posted 4 days ago
Customer Service
Full Time
Worldwide
$80,000 - $95,000/year

Overview

User Interviews is dedicated to helping teams prioritize customer insights through effective user research. We specialize in participant recruitment and management, ensuring our clients can conduct meaningful research.

In Short

  • Join a customer-obsessed team focused on user research
  • Manage relationships from onboarding to renewal
  • Optimize client interactions for efficiency
  • Collaborate with sales on renewals and expansions
  • Achieve high retention rates for client portfolios
  • Work remotely within a supportive team environment
  • Engage in continuous learning and best practices
  • Be a proactive contributor to team goals
  • Receive competitive pay and benefits
  • Participate in a culture of feedback and improvement

Requirements

  • 2-4+ years of experience in SaaS Customer Success
  • Strong relationship-building skills
  • Analytical and entrepreneurial mindset
  • Excellent communication skills
  • Ability to manage multiple tasks effectively
  • Self-starter attitude
  • Passion for customer-centric approaches
  • Excited about working in a remote environment

Benefits

  • Competitive salary of $80k-$95k OTE
  • Stock options for all employees
  • 100% premium coverage for medical and dental
  • 401k with employer contribution
  • 4 weeks of PTO plus additional days
  • Unlimited wellness days
  • Flexible parental leave
  • Office setup budget and work-from-home stipend
  • Annual learning and development stipend
  • Company retreats and recognition awards

U.I

User Interviews

User Interviews is a fully remote company dedicated to enhancing user research by facilitating meaningful conversations between teams and their customers. They believe that understanding customer behavior is crucial for creating products and experiences that resonate with users. By providing tools that simplify the process of engaging with customers, User Interviews supports organizations in making informed product, design, and marketing decisions. The company fosters a culture of ownership, transparency, and continuous improvement, encouraging feedback and collaboration among its team members. With a commitment to diversity, equity, and inclusion, User Interviews aims to create an environment where all voices are heard and valued.

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