Customer Success Manager - Remote

Overview

We are seeking a Customer Success Manager (CSM) to join Canto's Customer Success Team. The role will focus on supporting our North American customers to achieve their business goals with Canto. You will be responsible for managing relationships with key stakeholders, driving customer adoption of our product, and ensuring success for our customers through positive NPS and retention.

In Short

• Act as the primary point of contact for customer inquiries, issues, and feedback.
• Develop and maintain strong relationships with key stakeholders.
• Work closely with the support team to resolve customer issues.
• Drive customer adoption by monitoring and analyzing customer usage data.
• Regularly review and assess customer health metrics.
• Create and deliver ongoing training and documentation.
• Help forecast and mitigate risk, ensuring growth.
• Develop and execute plans to improve customer retention.
• Represent the voice of the customer within the company.
• Provide tailored consultations to help clients achieve their long-term goals.

Requirements

• 3+ years of experience in a customer-facing role.
• Effective communication and interpersonal skills.
• Ability to deliver insightful presentations.
• A proactive and solution-oriented mindset.
• Excellent problem-solving skills.
• Strong organizational skills and attention to detail.
• Familiarity with digital marketing and/or data ecosystems.
• Data-driven with experience using tools like SFDC and Zendesk.

Benefits

• Dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Work-life balance and flexible working conditions.
• Be part of a close-knit team that values collaboration.
• Contribute to a company that values creativity and innovation.