Customer Success Manager - Remote

Overview

Dossier is a fast-growing technology company looking to solve the inefficiencies in maintaining employee competencies in the healthcare industry. We are focused on expanding our footprint in the US and you will be a critical part of this effort allowing you to own your career path as we grow.

In Short

• On-boarding new customers including requirements gathering, configuration and training.
• Define, manage and drive project scope, goals, deliverables and timelines through a well-defined project plan.
• Identify and advocate usage expansion within each customer organization.
• Assess, track and maintain the customer health.
• Develop, manage and maintain strong, positive customer relationships.
• Deliver the highest quality ongoing customer experience post-implementation through proactive engagement and support.

Requirements

• Experience in customer success or account management.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to adapt and drive customer engagement.

Benefits

• Opportunity for career growth in a fast-paced environment.
• Work with a dynamic and passionate team.
• Engagement in meaningful work within the healthcare sector.