Customer Success Manager - Remote

Overview

The Customer Success Manager at Link2Feed plays a crucial role in building and maintaining strong customer relationships, driving product adoption, and supporting clients in achieving their goals.

In Short

• Manage key customer accounts and ensure satisfaction.
• Drive product adoption and identify growth opportunities.
• Work closely with Customer Experience team to deliver exceptional service.
• Conduct quarterly check-ins and provide tailored materials.
• Educate customers on best practices and new features.
• Resolve customer inquiries and maintain portfolio health metrics.
• Conduct quarterly reviews to identify growth opportunities.
• Track and report on customer account performance.
• Provide customized training sessions via Zoom and in-person.
• Achieve net revenue retention targets and support revenue goals.

Requirements

• 2–3 years of experience in Customer Success or similar role.
• 2+ years of project management experience.
• Strong presentation and public speaking skills.
• Proven experience using Salesforce, Zendesk, and ChurnZero.
• Analytical skills with experience in Excel and PowerPoint.
• Experience managing a sales pipeline and meeting sales quotas.
• Exceptional problem-solving and communication skills.
• Ability to manage multiple projects simultaneously.
• Proven success in achieving portfolio goals.

Benefits

• Unlimited PTO policy.
• Competitive medical, dental, and vision coverage.
• 401k matching.
• Paid holidays.
• Volunteer time off.
• Paid parental leave.
• Remote work stipend.