Customer Success Manager - Remote

Overview

The Customer Success Manager at SEEK plays a pivotal role in partnering with the wider business to drive behavioral change and sustainable growth of product usage across all customers in ANZ.

In Short

• Facilitate training and consulting sessions with leaders and teams.
• Use analytical skills to identify problem areas and increase product adoption.
• Manage internal relationships to ensure online solutions reflect current offerings.
• Create audience engagement through understanding behavioral change.
• Provide feedback to product teams based on content needs.
• Maintain deep understanding of product solutions.

Requirements

• Experience in group training and one-to-one consulting.
• Strong client and internal stakeholder relationship management skills.
• Understanding of recruitment processes and HR technologies.
• Ability to analyze data and derive insights for improvement.
• Knowledge of behavioral change drivers and online engagement.

Benefits

• Annual Performance Bonus Plan.
• Flexible working arrangements.
• Paid and unpaid leave benefits including Personal Flexi Days.
• Support for parents with paid primary carers leave.