Manager, Customer Success - Remote

Overview

This role is ideal for a hands-on leader who thrives in fast-paced environments, cares deeply about customer outcomes, and enjoys building scalable processes that support long-term growth and satisfaction.

In Short

• Lead a team focused on delivering a seamless, value-driven customer experience.
• Manage onboarding, renewals, expansion, and day-to-day success across clients.
• Collaborate with cross-functional teams to inform product and strategy.
• Implement strategic success programs to improve product adoption and customer satisfaction.
• Enhance onboarding and training for smooth customer experiences.
• Support account growth through upsell and cross-sell strategies.
• Share customer insights with product and engineering teams.
• Address high-priority client issues effectively.
• Use CRM tools to track health metrics and drive improvements.

Requirements

• 4+ years of experience in a customer success role in a SaaS or tech company.
• Proven track record of improving customer retention.
• Clear communication skills and ability to build rapport.
• Strong writing and active listening skills.
• Collaborative leadership experience.
• Experience in C-level strategic conversations.
• Organized and analytical with project management skills.
• Self-motivated and committed to customer satisfaction.
• Willingness to travel if required.

Benefits

• Opportunity to work in a growing SaaS company.
• Engage with a diverse client base.
• Collaborate with cross-functional teams.
• Lead a dedicated customer success team.
• Influence product development through customer insights.