Account Management Leader - Remote

Overview

A high-growth SaaS company is seeking a senior commercial leader to oversee a national client portfolio and drive revenue retention and growth. This individual will lead a team focused on customer engagement, renewal strategy, and post-sale expansion efforts. This is a pivotal role for someone who thrives in a dynamic environment, enjoys leading teams through change, and is passionate about scaling customer relationships through insight, structure, and collaboration.

In Short

• Build and execute strategies that drive retention and expansion across a large and diverse customer base.
• Lead and coach a team of experienced client-facing professionals, fostering a high performance culture and supporting professional growth.
• Develop structured outreach and engagement approaches that align with customer journeys and business priorities.
• Own forecasting and pipeline management, ensuring revenue targets are met through accurate projections and strategic follow-through.
• Collaborate closely with cross-functional teams including product, marketing, finance, legal, and customer success to ensure operational alignment.
• Represent the customer perspective by sharing insights on market shifts, competitive positioning, and product feedback to influence broader strategy.

Requirements

• 10+ years of experience in customer success, account management, or sales, including 4+ years in a leadership capacity within a B2B SaaS company.
• Demonstrated success leading teams responsible for client retention, renewals, and expansion revenue.
• Strong analytical acumen and the ability to use CRM data to identify trends and opportunities.
• Confidence in navigating complex contract discussions and aligning customer needs to business outcomes.
• A structured approach to coaching, team development, and performance management.
• Familiarity with common enablement tools and sales methodologies (e.g., Salesforce, Gong, Salesloft, MEDDIC, Challenger, etc.).
• Excellent communication and relationship-building skills at the executive level.

Benefits

• This is a unique opportunity to lead a team that directly impacts company growth, working alongside a supportive executive team at a company known for innovation and customer centricity.