Manager, Account Management - Remote

Overview

TeamSnap is seeking a Manager, Account Management to lead the mid-market and self-serve account management team, focusing on maximizing customer value through automation and data-driven strategies.

In Short

• Lead and develop a team focused on account management.
• Implement automation-driven strategies for efficiency.
• Develop tactics to drive retention and upsell opportunities.
• Leverage data for customer engagement optimization.
• Ensure a seamless customer experience through proactive support.
• Collaborate with cross-functional teams to meet customer needs.
• Advocate for customers and drive product improvements.

Requirements

• 3-5+ years in customer success or account management in SaaS.
• Experience leading a team with a focus on talent development.
• Strong understanding of account management metrics.
• Excellent communication and interpersonal skills.
• Analytical mindset for deriving insights from customer data.
• Passion for youth sports is a plus.
• Proficiency in account management tools.

Benefits

• Work in a supportive and inspiring environment.
• Be part of a company recognized as one of the best remote-first workplaces.
• Opportunity to impact youth sports positively.