Manager of Account Management - Remote

Overview

As the Manager of Account Management, you will be responsible for leading a team of Account Managers whose primary goal is nurturing and growing relationships with existing clients for maximum customer success, growth, and adoption of Center’s products.

In Short

• Lead a team of Account Managers.
• Nurture and grow relationships with existing clients.
• Drive customer success and product adoption.
• Identify and own strategic initiatives.
• Leverage data insights for decision-making.
• Scale Account Management processes.
• Develop creative solutions to optimize team performance.
• Manage day-to-day operations and escalations.
• Collaborate with Sales, Deployment, Customer Support, Product, Engineering, and Marketing.
• Deliver exceptional customer outcomes and drive growth.

Requirements

• Experience in Account Management or related field.
• Strong leadership and team management skills.
• Ability to analyze data and make informed decisions.
• Excellent communication and interpersonal skills.
• Experience in SaaS industry preferred.
• Proven track record of driving customer success.
• Ability to work cross-functionally.
• Strong problem-solving skills.
• Passion for customer service and satisfaction.
• Ability to thrive in a fast-paced environment.

Benefits

• Opportunity to work in a hyper-growth SaaS company.
• Flexible work environment with remote options.
• Collaborative and supportive team culture.
• Access to professional development opportunities.
• Competitive salary and benefits package.
• Workspaces in Bellevue, WA and Minneapolis, MN.
• Focus on employee well-being and success.
• Engaging and innovative work environment.
• Commitment to integrity and respect.
• Intellectually curious team atmosphere.