Manager, Account Management - Remote

Overview

As a Manager of Account Management at UpGuard, you will lead a team focused on driving revenue retention and expansion through renewals, cross-sells, and upsells for high-touch customers, ensuring customer satisfaction and long-term success.

In Short

• Build and lead a team of Account Managers.
• Scale, mentor, and develop a high-performing team.
• Accurately forecast revenue retention and expansion results.
• Drive strategy and build executive relationships.
• Collaborate with Sales, Marketing, and Product teams.
• Use data to assess team performance.
• Ensure adherence to post-sale processes.
• Foster a culture of accountability and customer-first thinking.
• Develop customer retention strategies.
• Ensure high customer satisfaction and account stability.

Requirements

• 2 years of leadership experience in Account Management.
• 3 years of B2B SaaS experience.
• Experience with Hubspot and Gong.
• Ability to optimize post-sale activities.
• Strong problem-solving skills.
• Executive presence and influencing skills.
• Customer-centric mindset.
• Goal-oriented and collaborative approach.

Benefits

• Monthly Lifestyle subsidy for wellbeing.
• WFH set-up allowance.
• Generous Compensation with a base salary of $120,000 - $135,000.
• $1,500 annual Learning & Development allowance.
• Generous Annual Leave/PTO allowances.
• 18 weeks paid Parental Leave.
• Personal Leave allowance.
• Fully remote working environment.
• Top-spec hardware provided.
• Personal device security subsidy.
• Generative AI subsidy for team members.