Manager of Account Management - Remote

Overview

As a Manager, you will thrive in an environment with a high level of ambiguity and change while maintaining a customer-centric approach at scale. You will support and continue to build a data-driven and motivated team whose efforts will drive Apollo.io's business growth through expansions in the existing customer base and account retention. You will directly manage 7+ SMB AMs, overseeing the overall revenue and retention of your team's portfolio. Your role includes providing 1:1 coaching and performance management, helping to develop processes and insights to grow the team today and influence program design for the future. You will identify and help build ongoing playbooks and influence the tooling AMs need for success. Additionally, you will manage impactful cross-functional projects and initiatives across Product, Engineering, Sales, Customer Success, Onboarding, Marketing, Legal, and Marketing.

In Short

• Manage a team of Account Managers to drive revenue and retention.
• Provide coaching and performance management to team members.
• Implement renewal and expansion forecasting processes.
• Ensure ongoing training and enablement for the team.
• Collaborate with internal resources to develop playbooks.
• Build trusted relationships with Sales and Customer Success leadership.
• Navigate ambiguity with a positive attitude.
• Drive customer-centric initiatives.
• Foster a high-performing team culture.
• Support team members in customer interactions.

Requirements

• 4+ years in Business Development, Sales, or Account Management.
• 1+ years managing customer-facing teams in tech.
• Proven track record in revenue growth and product adoption.
• Excellent communication skills.
• Strong organizational and time management skills.
• Experience working with product teams.
• Ability to handle ambiguity effectively.

Benefits

• Remote-first work environment.
• Opportunities for personal and professional growth.
• Supportive team culture.
• Encouragement of bold ideas and experimentation.
• Resources and autonomy to make an impact.