Remote Otter LogoRemoteOtter

VIP Account Management Lead - Remote

Posted 5 days ago
Sales / Business
Full Time
Worldwide
VIP Management
Team Management
Customer Relationship
IGaming
Data Analysis
Communication Skills
Problem-solving

Overview

The VIP Account Management Lead will oversee the VIP team, mentor Account Managers, and enhance the VIP customer experience through strategic initiatives.

In Short

  • Lead and mentor the VIP team to meet performance goals.
  • Develop and execute strategies to enhance VIP customer engagement.
  • Analyze VIP data for trends and improvement opportunities.
  • Build strong relationships with VIP clients.
  • Collaborate across departments for seamless VIP experiences.
  • Track team effectiveness and provide feedback.
  • Conduct monthly performance reviews and participate in hiring.
  • Motivate the team and contribute to team dynamics.

Requirements

  • 3+ years in VIP management or a similar role.
  • Experience in EU markets.
  • Strong analytical skills.
  • Experience in Account Management in the iGaming industry.
  • Understanding of iGaming and Sports betting KPIs.

Benefits

  • Opportunity to lead a dynamic team in a growing industry.
  • Collaborative work environment.
  • Professional development opportunities.
  • Engagement with VIP clients and stakeholders.
Growe logo

Growe

Growe is a forward-thinking company that prioritizes collaboration and innovation in the field of security. With a focus on creating automated security controls and integrating them into development processes, Growe is dedicated to enhancing the security posture of its products and services. The company values teamwork, results-driven strategies, and adaptability, fostering an environment where employees can thrive and contribute to the organization's success. Growe is committed to continuous improvement and sees challenges as opportunities for growth.

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