Team Lead Account Management - Remote

Overview

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to deliver a large range of services: from strategy and a performance-driven full-funnel approach to campaigning, e-commerce, customer experience, data & analytics and content. We pride ourselves on delivering exceptional and engaging digital experiences to make a difference for our clients in the market.

In Short

• You are a business accelerator for our clients and us
• You will lead a team of account managers and help them to develop and extend their skillset as well as overcoming challenges in their day to day work.
• You will work closely with our Head of Consulting and Director Strategy & Consulting to achieve the yearly goals on our existing clients
• You have overall responsibility for the clients, which means you are responsible for the success of the collaboration and the expansion of the sales volume
• In addition you monitor the performance of the customer's products and KPIs (e.g. data dashboards), taking measures for optimization if required
• You are responsible for the client satisfaction of our accounts
• You pro-actively initiate and drive strategic and sustainable customer development through appropriate formats and have a significant influence on the company's growth
• Being familiar with clients business goals and pain points in order to adapt offers to the customer's goals are further areas of responsibility that you will have
• You will gain an overview of your clients' stakeholder landscape and maintain a regular exchange with relevant stakeholders on the client side, our management, the experts and project managers as well as other DEPT® business units (if relevant for the existing account setup)
• You know how to ask the right questions at the customer and thus open up new business areas
• You will also give individual client presentations and hold regular quarterly and annual planning meetings so that nothing stands in the way of achieving client goals
• You present work internally and externally

Requirements

• You have many years of professional experience in managing global accounts in the field of digital experience with six-figure annual budgets and higher. Experience in working with health-sector clients is a big plus
• You have experience in managing and developing teams, by showing a lot of empathy and understanding on how your team members can improve and overcome challenges
• You’re driven by insights and analyses and build your strategies comprehensively and logically on them
• You have a very good understanding of digital experience mechanisms
• You enjoy providing strategic advice to clients and are successful at selling your expertise profitably
• You bring previous experience having worked with agencies, with tech agencies as a plus
• You are enthusiastic about the current digital industry discussions and trends
• You have experience with technology environments and possess a high level understanding of Platform and UX and UI Design
• You are able to present your complex strategic ideas clearly on slides
• Can give clear instructions for future actions because you have a very good understanding of reporting and analysis.
• Professional working proficiency in German with excellent English skills, capable of working with clients in German

Benefits

• Flexible, hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport.
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.