Lead Account Manager - Remote

Overview

OuterBox is seeking a talented Lead Account Manager to supervise a team of Account Managers to ensure they achieve performance targets and deliver excellent client service. The role involves managing a client portfolio, establishing strong client relationships, offering strategic advice, overseeing projects, and enhancing revenue through upselling and cross-selling.

In Short

• Supervise and develop a team of Account Managers.
• Build strong client relationships and provide strategic guidance.
• Manage end-to-end project delivery and ensure high-quality standards.
• Collaborate with internal teams on strategic planning and campaign insights.
• Analyze campaign performance metrics for continuous improvement.
• Promote a collaborative and inclusive team culture.
• Drive revenue growth through upselling and cross-selling.
• Monitor client satisfaction metrics and gather feedback.
• Support professional development opportunities for team members.
• Remote work opportunity with limited travel obligations.

Requirements

• 4+ years experience preferred in account management.
• Strong organizational and communication skills.
• Proficiency in project management tools.
• Ability to thrive in a fast-paced environment.
• Experience in a customer service role preferred.

Benefits

• High-character, fun, and cohesive work culture.
• Competitive base salary.
• PTO that is genuinely encouraged.
• Affordable health insurance plans.
• 401k with company match.
• Remote work flexibility.
• Professional/individual development stipend.