Lead SaaS Account Manager - Remote

Overview

As the Lead SaaS Account Manager, you will take a strategic leadership role in managing and developing key client relationships while overseeing a small team of Account Managers. You will be responsible for ensuring our clients receive exceptional service, driving account growth, and leading a high-performing team.

In Short

• Lead, mentor, support and grow a small team of Account Managers.
• Maintain and grow relationships with existing customers.
• Regularly meet with clients through virtual and face-to-face meetings.
• Achieve assigned targets for sales volume and strategic objectives.
• Collaborate with internal teams to meet customer needs.
• Manage and solve conflicts with clients.
• Educate customers on the features and benefits of our solutions.
• Liaise between the customer and internal teams.
• Act as a point of escalation for complex client queries.
• Provide regular updates and reporting on account health.

Requirements

• Strong communication skills.
• Proactive approach to account management.
• Experience in customer success and account management.
• Ability to lead and mentor a team.
• Understanding of sales strategies.
• Experience in conflict resolution.
• Ability to analyze account health and performance.
• Familiarity with SaaS products.
• Strong organizational skills.
• Ability to work collaboratively with internal teams.

Benefits

• Opportunity to work in a growing company.
• Flexible working arrangements.
• Professional development opportunities.
• Dynamic work environment.
• Occasional travel opportunities.