Account Manager - Remote

Overview

The Account Manager at ArrowStream is responsible for maintaining customer relationships, enhancing revenue through upselling and renewals, and ensuring customer satisfaction in a remote setting.

In Short

• Develop and maintain productive relationships with customers.
• Own customer communication on behalf of ArrowStream.
• Document changes in customer business and maintain important information.
• Prepare for client meetings and manage customer portfolios.
• Identify opportunities to upsell and advocate for superior customer service.
• Collaborate with Customer Success on escalated issues.
• Notify the Product team of customer enhancement requests.
• Travel overnight a few nights per month.

Requirements

• Bachelor’s degree or related experience.
• 5+ years’ experience in Account Management or Customer Success.
• Experience in the food service industry or SaaS is a plus.
• Competency in MS Office applications.
• Proficiency with Excel.
• Experience with CRM, Jira, and Customer Service Software.
• Ability to travel overnight a few nights/month.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible spending accounts for health and dependent care.
• 401(k) plan with company match.
• Thorough training and development program.
• Personal Responsibility Paid Time Off policy.